Customer Service & Return/Exchange information

Ordering

ORDERS PLACED AFTER DECEMBER 15TH WILL NOT BE DELIVERED UNTIL AFTER CHRISTMAS. 

Orders placed online are normally processed and shipped within 1-3 business days. Please allow 3-6 business days as peak sale events and holidays. We accept most major credit cards and PayPal. We ship only to the Billing Address on file with your credit card or bank and cannot ship to PO boxes. All orders that have shipping addresses that do not match will be subject to a hold for verification. To assure prompt and on time delivery, please ship to your Billing Address. 

Tracking numbers are sent to the email on file under The Leverage Distribution. Before calling and asking about tracking, please look through your emails.

Regular shipped orders usually take about 4 - 6 business days for arrival. FOR EXPEDITED SHIPPING PLEASE CONTACT CUSTOMER SERVICE.

All orders are securely processed by Authorize.net and undergo fraud protection by Signifyd. 

Signifyd | Fraud Protection and Chargeback Prevention for eCommerce

  

Return Policy

If for any reason you are not happy with your purchase it can be returned back to us. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed. 

* Merchandise must be returned within 15 calendar days of the delivery date to receive a refund, exchange or store credit.
* Merchandise returned after 15 days and before 30 days of received date are only eligible for store credit.
* Merchandise cannot be returned and/or exchanged after 30 days of received date.
* Merchandise must be Unworn, Unused, Unwashed in Original Garment Bag with tags attached
*Sale items are final sale. No returns or exchanges.
*Shipping fees, duties, taxes, customs fees are non-refundable on refused/return packages.
* If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.
*Orders that used a promotional codes given out by our newsletter emailing services are considered to be sale items since it is using a code for a discounted price. These orders and items purchased in these orders are non-returnable. We will not issue a refund for the items. Please contact Customer Service at [email protected] regarding any damages

Once a package leaves Embellish NYC's warehouse we are not responsible for lost or stolen goods. A claim will have to be opened by the buyer with the shipping company. No refunds or replacements will be sent out until further hearing from the shipping company.

U.S. Returns

Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or returns form when mailing your return to the address below:

Embellish Returns
1211 McGaw Ave
Irvine CA 92614

International Returns

Orders must be returned within 30 days of receiving your package. Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages.  Please include your invoice or order number. Shipping and duties, taxes, customs fees are non-refundable. Items can be returned to the address below:

Embellish NYC Returns
1211 McGaw Ave
Irvine CA 92614

Refunds and Processing

* Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed, which appoximately takes 1-5 business days from the received date.
* Orders placed from 12pm and before will be packed and processed. Any orders placed after that will be processed the day after unless customer contacts customer service for next day shipping charges.

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